Welcome to Merzovialux. By accessing our website, placing an order, or utilizing our services, you agree to be bound by the following Terms and Conditions. These terms establish a legally binding agreement between you (the customer) and Merzovialux, governing your use of our platform, product purchases, and post-purchase interactions.

Merzovialux operates in full compliance with local laws and regulations of the Hong Kong Special Administrative Region (HKSAR) and adheres strictly to digital merchant transparency guidelines required for platforms like Google Ads.

1. Company Information & Operating Scope

Merzovialux is an e-commerce enterprise registered and based in Hong Kong, specializing in the design, retail, and delivery of marble dining tables.

• Entity Name: Merzovialux
• Official Email: contact@merzovialux.com
• Telephone Contact: +852-534-555-43
• Office Address: Citic Tower, Tim Mei Ave, Central, Hong Kong
• Customer Support Availability: Our support team is available from Monday to Friday between 10:00 AM and 5:00 PM HKT.

Our commercial operations, product deliveries, and promotional activities are targeted exclusively at residents and commercial clients located within Hong Kong.

2. Platform Usage & Store Access

By navigating our website and purchasing our furnishings, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

• Content Usage: All visual media, imagery, written descriptions, logos, site layouts, and structural designs displayed on this website are the intellectual property of Merzovialux. Unwanted reproduction, copying, or redistribution of site materials for commercial gain is prohibited.
• Accuracy of Information: We make every effort to display product specifications, dimensions, and finishes as accurately as possible. Because natural marble features organic variations in veining, pattern, and tone, minor aesthetic variations between product display photographs and delivered items are natural characteristics of real stone.

3. Order Placement & Acceptance

Submitting an order via our online checkout process constitutes an offer to purchase our products.

• Order Acknowledgment: Upon placing an order, you will receive an automated email confirmation summarizing your items, delivery details, and order reference number. This acknowledgment confirms receipt of your request but does not signify final order fulfillment.
• Right to Refuse: Merzovialux reserves the right to decline or cancel any order prior to dispatch due to stock unavailability, pricing errors, or address discrepancies within Hong Kong.

4. Payment Methods & Terms

To foster complete trust, clarity, and peace of mind for our Hong Kong customers, Merzovialux operates exclusively under a Cash on Delivery model.

• Cash on Delivery (COD) Only: The only payment mode available is Cash on Delivery (COD), as we want to develop trust and transparency with our customers. Customers pay only at their doorstep.
• No Prepayments: Merzovialux will never prompt you to enter credit card credentials, wire funds, or submit online payments during web checkout.
• Payment Obligation at Delivery: Full payment in local currency (HKD) must be settled with our delivery team at the time of physical arrival and product handover at your specified delivery address.

5. Order Cancellation Policy

We understand that purchasing plans may change after placing an order online. We provide a clear cancellation structure before physical dispatch occurs.

• Cancellation Eligibility Window: Customers can cancel an order only until it has not been shipped, which takes 2 working days, as mentioned in the above policies.
• Cancellation Procedure: To cancel an order before dispatch, you must notify our customer support team via email at contact@merzovialux.com or phone at +852-534-555-43 within the initial 2 working day internal processing timeframe. Please provide your order reference number and recipient details.
• Post-Dispatch Status: Once the initial 2 working day internal processing window has passed and the order has entered active shipment transit, the order cannot be canceled via the cancellation procedure. In such cases, customers must follow our standard return process after delivery.

6. Logistics & Delivery Terms

Our delivery operations are managed internally and through local fulfillment partners across Hong Kong.

• Service Area: Deliveries are made within Hong Kong only, and are completely free of cost. We do not provide international shipping.
• Fulfillment Timelines: All orders are dispatched after 2 working days. This time required is for packaging and internal processing of the order. Local deliveries take 1-3 working days, which means that the total timeline for shipping and deliveries stands at 3-5 working days, including the internal processing period mentioned above.
• Address Accuracy Requirement: One must ensure proper address is being given at checkout to ensure that there's no issues at all. Incomplete or incorrect address details provided by the user may result in transport delays or unsuccessful delivery attempts.
• Site Preparation: The customer is responsible for ensuring that entry doors, hallways, stairwells, and elevators at the destination address provide adequate clearance for heavy marble furnishings.

7. Returns, Exchanges, and Refunds

Post-delivery returns and refund requests are governed by our established return framework.

• 30-Day Window: The return window is 30 days from the date of delivery.
• Eligibility Criteria: Returns are possible if the product delivered is damaged or wrong.
• Zero Additional Costs: The return process is completely free, as we don't charge any return or restocking fees from our customers.
• Pickup Coordination: After the return request is accepted, we ensure smooth pickup of order as per customer's convenience.
• Inspection Protocol: We take 1 working day to inspect returned orders after it reaches us.
• Resolution Pathways: If the return is accepted, we offer you either an exchange or a complete refund. Exchanges are possible if the product is in stock and the customers opt for it.
• Refund Disbursement via Bank Transfer: Refunds are given through bank transfers only, as we accept COD only. We will request your bank details via mail if you want a complete refund. Once you provide your bank details, which should be correct, we will process the refund within 1 business day, but the amount may take 9-10 business days to reflect in your account, depending on your bank.

8. Data Privacy Governance & Hong Kong PDPO

Merzovialux handles all customer personal data in strict compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO).

• Purpose of Collection: Personal information gathered during checkout, customer inquiries, order cancellation requests, or refund setups (such as names, physical addresses, phone numbers, email addresses, and bank account details) is processed exclusively to execute transactions, arrange transport, and complete fiscal payouts.
• Third-Party Data Protection: Contact information shared with third-party logistics partners or digital service platforms (such as Google Ads for communication management) is governed by strict confidentiality obligations in line with PDPO principles.
• Data Safeguards & Retention: We deploy physical, digital, and administrative safeguards to keep customer data safe against unwanted access. Personal information is retained only as long as necessary to complete order cycles, satisfy accounting obligations, or uphold local statutory requirements.
• User Rights: Under the Hong Kong PDPO, customers retain full legal rights to request access to their personal records, mandate corrections to inaccurate entries, or request the removal of personal data from active communication databases once transactional obligations are finished.

9. Google Ads Merchant & Advertising Standards

This website complies with Google Ads editorial, promotional, and merchant standards. Merzovialux ensures:

• Clear disclosure of payment models (Cash on Delivery only) prior to purchasing.
• Transparent representation of dispatch windows (2 working days processing) and transit timelines (1-3 working days delivery).
• Zero hidden fees, free delivery across Hong Kong, and zero return or restocking fees.
• Honest representation of product features, specifications, and post-purchase rights without deceptive claims.

10. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any legal disputes, claims, or proceedings arising out of or related to your use of this website or the purchase of Merzovialux products shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

11. Customer Support Contact

If you have questions regarding these Terms and Conditions, need to submit an order cancellation, or require assistance with an existing order, please contact our operational team:

• Company Name: Merzovialux
• Email: contact@merzovialux.com
• Phone: +852-534-555-43
• Office Address: Citic Tower, Tim Mei Ave, Central, Hong Kong
• Customer Support Hours: Monday to Friday from 10:00 AM to 5:00 PM HKT