Merzovialux establishes clear, consistent transport procedures for all marble dining table purchases on our website. Operating from Central, Hong Kong, our distribution structure is dedicated entirely to fulfilling orders within the Hong Kong Special Administrative Region. Every policy outlined below is structured to ensure operational clarity, data privacy compliance, and alignment with modern digital commerce standards.

1. Operational Scope & Regional Coverage

Merzovialux handles sales and order delivery exclusively within Hong Kong. Our transport architecture serves residential and commercial destinations across Hong Kong Island, Kowloon, and the New Territories.

• Geographic Focus: Deliveries are made within Hong Kong only. We do not handle international shipments, allowing our team to maintain full operational focus on local logistics routes.
• No Added Freight Costs: Every order placed on our storefront includes complete transport coverage free of cost. There are zero added shipping fees, handling charges, or delivery surcharges applied during checkout.

2. Fulfillment Stages & Transit Timelines

Natural stone furnishings demand structured preparation before transport to ensure safe arrival. Our fulfillment process is divided into two distinct operational phases:

Internal Processing Phase

All orders are dispatched after 2 working days. This time required is for packaging and internal processing of the order at our facility.

Local Transport Phase

Once internal processing is complete and the item leaves our facility, local delivery within Hong Kong takes 1-3 working days.

Total Delivery Timeline

Combining internal processing with physical transit, the total timeline for shipping and deliveries stands at 3-5 working days, including the internal processing period mentioned above.

Orders submitted during weekends or public holidays are logged and entered into our fulfillment sequence on the following working day.

3. Data Governance & Hong Kong PDPO Alignment

Handling customer information during fulfillment requires adherence to local legal privacy standards. Merzovialux operates in full accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO).

Data Collection & Usage

Personal details gathered during checkout (including recipient full names, delivery addresses, telephone numbers, and email details) are used exclusively to process transactions, organize logistics, and complete delivery.

Third-Party Coordination

To execute local transport, relevant contact and address details are shared with external logistics partners under contract. These partners operate under strict confidentiality requirements aligned with the principles of the Hong Kong PDPO.

Data Security & Storage

Contact information provided for shipping purposes is retained only for the duration necessary to satisfy order fulfillment, address customer inquiries, and fulfill statutory record-keeping obligations under Hong Kong legislation.

4. Recipient Obligations & Address Accuracy

Seamless delivery requires accurate entry of shipping details at the point of purchase.

• Address Accuracy at Checkout: One must ensure proper address is being given at checkout to ensure that there's no issues at all. Incomplete street numbers, missing building names, or incorrect contact numbers can cause logistics delays.
• Site Accessibility: Because marble dining tables possess substantial weight and dimension, recipients must make sure that entryways, corridors, elevators, and doorways at the delivery address can accommodate the packaged product.
• Physical Handover: Deliveries require an adult recipient to acknowledge receipt upon arrival at the designated Hong Kong address.

5. Delivery Modifications & Unsuccessful Handover

If you need to update delivery details following order placement, please notify our team promptly.

Address Modifications

Changes to shipping details must be submitted before the 2 working day internal processing period concludes. Once an order enters active transit, address modifications may introduce unexpected fulfillment delays.

Unsuccessful Delivery Attempts

In scenarios where a delivery attempt fails due to inaccurate address details or restricted site access without prior notification, our transport team will coordinate with the recipient to arrange a secondary delivery window.

6. Transparency & Advertising Compliance

Merzovialux maintains complete alignment with digital advertising requirements, including Google Ads editorial protocols. Our policies clearly state delivery regions, exact processing timelines, and zero shipping fees upfront without hidden conditions. This transparent operational framework ensures a clear, predictable purchasing journey for every client in Hong Kong.

7. Customer Support Details

Our support team is available between Monday to Friday from 10 AM to 5 PM HKT to help with any questions regarding transit status, address updates, or general logistics information.

• Company Name: Merzovialux
• Email: contact@merzovialux.com
• Phone: +852-534-555-43
• Address: Citic Tower, Tim Mei Ave, Central, Hong Kong
• Customer Support Hours: Monday to Friday from 10 AM to 5 PM HKT